
Connect with Social Security from Anywhere with Social Security Video Connect.
With Social Security Video Connect, you can have a personalized experience without the need to visit an office. Simply connect with a Social Security representative via video to take care of your business.
You can use this service with:
• Social Security and Supplemental Security Income benefit applications.
• Overpayments.
• Medicare.
• Supplemental Security Income redeterminations.
• U.S. citizen no-change replacement Social Security cards.
• U.S. citizen date of birth corrections.
Some requests may require an in-person interview. Just follow these simple steps:
1. Contact your local Social Security office or call 1-800-772-1213 between 8:00 a.m. – 7:00 p.m., Monday through Friday, to request a video appointment.
2. A Social Security representative will determine if a video appointment is an appropriate option, based on the service you request. Note, you must have a device with a web camera and internet access to use Social Security Video Connect.
3. If you are eligible for a video appointment, you will need to provide your email address.
4. Your local office will send you an email with a link for a Microsoft (MS) Teams video appointment.
5. On the date and time of your appointment, you will connect with us
using the link provided.
6. If you need to reschedule or experience any issues with the link, contact your local office for assistance, or call 1-800-772-1213 between 8:00 a.m. – 7:00 p.m., Monday through Friday.
If you are not eligible for a video appointment, you can still conduct
some business online or schedule a telephone or in-office appointment.
For more information contact the Social Security Administration.