ConnectAbility – January 2025

Dark blue background image with a graphic of the world centered at the top of the image with luminated dots and lines covering the globe. The globe sits in front of another faded background image that has connectivity dots and lines covering it. Below the globe is white and blue horizontal color block lines that feed into Pathfinder's logo. Text on the bottom right of the image, "CONNECT ABILITY." and for checkmart bullets with text: "Support Groups, Technology, Professional Supprts, and Resources."

Flyer with text: Connect with Social Security from Anywhere with Social Security Video Connect With Social Security Video Connect, you’ll have a personal experience without having to visit an office.1 You can connect with a Social Security representative over video to handle your business with us. This includes: • Social Security and Supplemental Security Income benefit applications. • Overpayments. • Medicare. • Supplemental Security Income redeterminations. • U.S. citizen no-change replacement Social Security cards. • U.S. citizen date of birth corrections. 1 Some requests may require an in-person interview. Just follow these simple steps: 1Contact your local Social Security office or call 1-800-772-1213 between 8:00 a.m. – 7:00 p.m., Monday through Friday, to request a video appointment. 2A Social Security representative will determine if a video appointment is an appropriate option, based on the service you request. Note, you must have a device with a web camera and internet access to use Social Security Video Connect. 3If you are eligible for a video appointment, you will need to provide your email address. 4Your local office will send you an email with a link for a Microsoft (MS) Teams video appointment. 5On the date and time of your appointment, you will connect with us using the link provided. 6If you need to reschedule or experience any issues with the link, contact your local office for assistance, or call 1-800-772-1213 between 8:00 a.m. – 7:00 p.m., Monday through Friday. If you are not eligible for a video appointment, you can still conduct some business online or schedule a telephone or in-office appointment.

Connect with Social Security from Anywhere with Social Security Video Connect.

With Social Security Video Connect, you can have a personalized experience without the need to visit an office. Simply connect with a Social Security representative via video to take care of your business.

You can use this service with:
• Social Security and Supplemental Security Income benefit applications.
• Overpayments.
• Medicare.
• Supplemental Security Income redeterminations.
• U.S. citizen no-change replacement Social Security cards.
• U.S. citizen date of birth corrections.

Some requests may require an in-person interview. Just follow these simple steps:

1. Contact your local Social Security office or call 1-800-772-1213 between 8:00 a.m. – 7:00 p.m., Monday through Friday, to request a video appointment.

2. A Social Security representative will determine if a video appointment is an appropriate option, based on the service you request. Note, you must have a device with a web camera and internet access to use Social Security Video Connect.

3. If you are eligible for a video appointment, you will need to provide your email address.

4. Your local office will send you an email with a link for a Microsoft (MS) Teams video appointment.

5. On the date and time of your appointment, you will connect with us
using the link provided.

6. If you need to reschedule or experience any issues with the link, contact your local office for assistance, or call 1-800-772-1213 between 8:00 a.m. – 7:00 p.m., Monday through Friday.

If you are not eligible for a video appointment, you can still conduct
some business online or schedule a telephone or in-office appointment.

For more information contact the Social Security Administration.